Friday, July 23, 2010

Be an effective conference call leader.

A leader ensures that comprehension is a priority. They concentrate on creating a communication friendly environment for everyone to appreciate and enjoy. How can a native English speaker expect a non-native speaker to participate or follow directives during a conference call if they have trouble understanding? Of course, the minutes of the meeting often follows the call. However, productive and rewarding relationships are at stake. If there is little or no comprehension during a call, then non-native participants may as well not participate. They may feel alienated and understand more from the written minutes.
· An effective leader guarantees that every participant articulates and speaks slowly.
· An effective leader guarantees that participants actively ask for clarification, one way to achieve this is to previously know each attendee role at the conference and prepare some question for each one of the participants.
· An effective leader guarantees that participants understand by clarifying important details and actions at the end of each topic.
· An effective leader guarantees that if there is background noise, the call is put on hold until the noise is removed.
· An effective leader guarantees that there is feedback at the end of the call to see how communication could be improved during the next call.
Be careful not to offend the non-native speakers by clarifying too often or clarifying topics that are very simple. Mistakes will happen but you can minimize them by paying careful attention.

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