When listening to another speaker during a conference call, don't over- or under-use "continuers" (words like "uh-huh" that let the speaker know you are still listening). It's okay to use a continuer if the speaker has paused, but it's not okay to interrupt with a continuer, or to have dead silence on the line for an uncomfortable period of time. Silence can be a powerful communication tool to allow for understanding of complex ideas and time to formulate questions.
Lots more to come...
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