Tuesday, July 27, 2010
Be prepared with small talk.
Usually, at least one person will be late for your conference call, so have some notes handy to initiate small talk and avoid a long silence at the beginning of the call. Make sure all the attendees are introduced (name, title and the role they play) to anyone they are not familiar with, especially your clients. Start the call 3-5 minutes after the scheduled start time when possible, even if all attendees are not present.