Saturday, July 31, 2010

Call recap

Immediately after the conference call, create a recap and send it to all the participants. This recap serves two purposes: 1) it ensures everyone understands and has a list of their responsibilities and 2) it documents the conversation in writing in case there are any discrepancies later. You might find you're saved more than once by a good call recap. Remember to ask for corrections or adjustments to the recap if any are needed.

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