Thursday, July 22, 2010

Conducting calls with non-native English speakers on the call.

During your conference call with non-native English speakers check for understanding at the end of every topic, "Is that comprehensible?", "Was I comprehensible?", or "What questions do you have?" are all good ways to check for understanding.

Do not rush into the next topic. Be sure to give at least 30 seconds between topics for questions and clarification. At the end of each topic, rephrase important details and actions, even if participants do not ask for clarification.

No comments:

Post a Comment